We want your experience to be a positive one, we are happy to help anyway we can.  If you have any questions or need any help, please do not hesitate to contact us.  We sincerely mean that.



Training Courses


Learning Firearms Instructed Courses

For courses that we teach, ie we are the instructors, we offer a 100% guarantee.  If you are not satisfied with the training you received from us you need to tell us.  We can't give you back your time but we can give back your money.  For you to get a refund we need you to tell us why.


Full refunds will be issued to customers who cancel registration prior to 30 days of the course date.  Cancellations received with in 30 days of the course date will receive a non-transferable voucher valid for a future course of equal or lesser value that expires one year from the original course date.  This voucher can be applied toward any training course we instruct or host.  In some cases a refund may be available, however this is not guaranteed and should student cancel within 30 days of the class no refund should be expected.  This decision is made on a case by case basis at the sole discretion of the company.  Factors that are considered include resources or materials already purchased for the class by the company, as well as lease agreements, rental fees, range fees and other expenses or fees paid by the company.  We would love to offer a refund all of the time, and believe me we really are flexible, however if we have already made investments in good faith for the class you registered for, you may receive a a voucher if you cancel within 30 days of the class.  Also we do not offer partial refunds or discounts if you are unable to attend a portion of the course or if you leave early.


We can not be responsible for logistical issues that cause delays or schedule changes, these situations could include national disasters, acts of war, acts of god, location availability, hazardous weather that would make training unsafe, or other reasonable issues.  Likewise we encourage all of our students to plan a prepare accordingly as we can't be responsible for you delayed flights, road delays, travel issues, in-climate weather etc.


Hosted Courses - Outside Instructor(s) brought in

For courses that we host, ie we are the host only and do not instruct, we provide the return policy of the hosted instructor.  


Full refunds will be issued to customers who cancel registration prior to 30 days of the course date.  Cancellations received with in 30 days of the course date will receive a non-transferable voucher valid for a future course of equal or lesser value that expires one year from the original course date.  This voucher can be applied toward any training course we instruct or host.  In some cases a refund may be available, however this is not guaranteed and should student cancel within 30 days of the class no refund should be expected.  This decision is made on a case by case basis at the sole discretion of the company.  Factors that are considered include resources or materials already purchased for the class by the company, as well as lease agreements, rental fees, range fees and other expenses or fees paid by the company.  We would love to offer a refund all of the time, and believe me we really are flexible.  However we have already made investments in good faith for the class you registered for, you may receive a a voucher if you cancel within 30 days of the class.   Also we do not offer partial refunds or discounts if you are unable to attend a portion of the course or if you leave early.


We can not be responsible for logistical issues that cause delays or schedule changes, these situations could include national disasters, acts of war, acts of god, location availability, hazardous weather that would make training unsafe, or other reasonable issues.  Likewise we encourage all of our students to plan a prepare accordingly as we can't be responsible for you delayed flights, road delays, travel issues, in-climate weather etc.




General

We offer a return policy for merchandise, goods, and products (herein known as "products) as follows:

-Products must be returned within 14 days of order date or verified date of receipt of products indicated by tracking/delivery service if the customer requested that shipping method

-Products must be un-used, in original packaging, and contain all items that were present when new

-Products must be in sellable condition free from any signs of use, damage, installation, or wear

-Products must be returned to Timm Training & Consulting and the customer is responsible for the safe delivery of products


To initiate a return you must contact us and request a return authorization number, no returns will be accepted with out prior authorization.  The customer is responsible for any return shipping rates or fees and the original shipping rate or fees will not be refunded.


Any products that is defective when received maybe returned for an exchange of the same product, or a warranty claim may be made directly to the manufacturer.  If you have a defective product we are happy to assist you in the warranty process.


There is no refunds or returns on any sale, special purchase, special order or group buy items.  All of those items are sold as is, all sales are final unless there is a defective item.  Items in those categories will be listed as such in either the title, description, or attributes.  In the event a payment is received for a group buy item and the group buy is cancelled, the payment will be refunded and/or account credited to the customer with in 3 business days of the group buy cancellation date.  The customer has the choice of receiving a refund by check or having store credit to be used on other merchandise or training/services.  Please order carefully.  Items that have had services performed on, ie installing a gas block on a barrel, are generally not returnable.  If the item is found defective we will work with you and the manufacturer to the best of our ability to remedy the situation.  We can not guarantee a refund/exchange as manufacturer's policies vary, but will work hard to make sure you are satisfied as a customer.

Refund and Return Policy